🏨 General & Booking

1. What are the check-in and check-out times?
   Check-in is after 14:00, and check-out is before 12:00. The front desk is open 24/7.

2. Does the hotel offer early check-in or late check-out?
   Early check-in and late check-out are subject to availability and may incur an additional fee.

3. Is there a deposit required at check-in?
   No deposit is required by the hotel.

4. Can I book a room for someone else?
   Yes, but the main guest checking in must be at least 18 years old and present valid ID.

5. Are pets allowed?
   No, pets are not permitted. Service animals are allowed.

6. Does the hotel offer airport transfers?
   No, the hotel does not provide airport transfer services. Guests can use taxi booking or public transport.

7. How far is the hotel from Shanghai Hongqiao Airport?
   Approximately 16.5 km (about 45 minutes by car).

8. How far is the hotel from Shanghai Pudong Airport?
   Around 39.4 km (about 60–70 minutes by car).

9. Is there parking available?
   Yes, public on-site parking is available for CNY 15/hour. Valet parking is free.

10. Can I cancel my reservation?
    Cancellation policies vary by room type and booking terms. Please review your booking confirmation for specifics.

🛏️ Rooms & Amenities

11. What room types are available?
    Options include Superior Queen Room (22m²), Executive Deluxe King Room (42m²), Deluxe Room with Balcony (25m²), and Executive Queen Room (28–32m²).

12. Do rooms have windows?
    Most rooms have windows; some lower-floor Superior Queen Rooms have fixed windows.

13. Are cribs or extra beds available?
    Cribs and extra beds cannot be added to any room type.

14. Is Wi-Fi free?
    Yes, free Wi-Fi is available in all rooms and public areas.

15. Does the hotel have a pool?
    No, the hotel does not have a swimming pool.

16. Is there a gym?
    Yes, a compact but well-equipped gym is available for guests.

17. Are there family-friendly amenities?
    Yes — children under 18 stay free without extra beds, and kids’ amenities like bathrobes, slippers, toothbrushes, toys, and board games are provided.

🍽️ Food & Breakfast

18. Is breakfast included?
    No, breakfast is not included unless specified in your booking. It’s available as an add-on.

19. What are breakfast hours and prices?

    • Mon–Fri: 06:30–10:00
    • Sat–Sun: 07:00–10:30
    • Adults: CNY 68 (~$9.58)
    • Children under 1.3m: Free
    • Children over 1.3m: CNY 68

20. Is there a restaurant or bar?
    Yes — the hotel has a restaurant serving buffet breakfast and a lobby bar for light refreshments.